Before a recent trip to Las Vegas, Will received an e-mail with a great offer to stay at the Aria hotel in the brand new City Center complex. Although we all know that staying at a new hotel can be dicey, we figured a luxury property would have to be running relatively smoothly.

Date: December 2009

Parking: Since construction continues on City Center, parking was a mess. There was no back entrance to the self parking lot and we missed the entrance twice forcing us to circle back around the strip. Eventually we used the valet which we stumbled upon by accident. We figured this would make life easier, but the pickup is in a different location so getting our car back was as much a hassle as dropping it off had been.

Check-in/Check-out: We had no wait at the front desk and the woman who helped us was very nice. Although she didn’t have a record of the promotion we had booked, she called a manager over who was able to correct our account. Although it took longer than average, we were satisfied and were given a room on a high floor as requested. Check-out went smoothly and our bill was accurate.

Room: We stayed in a standard room and since we were the first or second guest to stay there it was very clean. Our view was not of the strip, but it was still nice from the floor to ceiling windows. Everything in the room was controlled via a small computer screen on the night table which was somewhat tricky to figure out. I knocked it over during the night causing the curtains to fly open and all the lights to turn on. Overall the room was decent and the bed was comfortable but it seemed unfinished. Wires dangled from the TV, our heat didn’t work, a handle fell off a bathroom drawer and one of the lights above the bed was dangerously loose. I was not impressed at all with the bathroom. The connected shower and bath were strange, the water pressure was horrible, and the sinks had little counter space and splashed water everywhere when used.

Overall Impression: It seemed like a lot of things were thrown together to get the Aria open ASAP even though it’s not really ready. Although all of the employees were very nice, many of them didn’t yet know how things work at the hotel. Hopefully, it will improve with time but I don’t think there should be such a steep learning curve at a 5 star accommodation.

Grade: D+