Airline Review – Eurofly
I just got back from a trip to Rome, Italy and I flew the airline Eurofly. I was nervous when I booked with them because I didn’t know anything about them and I couldn’t find much information online. Now that I’ve travelled with them, I’d like to share my experience.
Date: May 2007
Price: $368/person including taxes. This was an amazing deal.
Check-in: They issued paper tickets and seats had to be chosen at the airport. Seats are arranged in a 2-4-2 pattern. Arriving 3 hours before our flight wasn’t enough to get a coveted exit row but we were able to at least get in a two seater. In NY we checked right in but in Rome, check in was a nightmare. The staff waited for over an hour while the entire flight seemed to show up before they finally opened check in. The line was at least 100 people long and was kept in no particular order. Even first class passengers had to stand and wait an unacceptable amount of time. They were painfully slow at the counter and rude when asked any questions.
Plane: I can’t comment on first class as I didn’t see it, but in coach, legroom was nonexistent. It seemed like they used every last inch to squeeze in as many seats as possible. I’ve flown a lot of airlines and I know most are tight, but this was horrible. When the person in front of me reclined their seat, they were literally in my lap, I had no access to my bag in front of me and I could barely squeeze out to the aisle for a bathroom break. I’m 5’1 so I can’t imagine how a tall person would get through this. The only positive thing I can say about the plane was that the seats were equipped with individual TVs which is always nice.
Food: The food was hands down the worst I’ve ever had in the air. My vegetarian meal was plain white rice and spinach….no sauce…not even salt. It was stuck together and gross. My snack was a piece of eggplant between two slices of bread….again, no condiments of any kind. Will, who eats meat got a slice of plain ham in bread. They didn’t serve enough food or water for such a long flight, but as it was mostly inedible maybe it was for the best.
Verdict: I would never fly this airline again. Had I not gotten this special deal and paid $800 for my ticket I would have been furious. The service was terrible from start to finish. Flying coach is never particularly fun, but on Eurofly you are truly treated like cattle. Calling this airline no frills is too kind. This was the worst flight experience I’ve had to date.
Grade: F
As we speak I’m supposed to be on a flight to Naples from JFK. After about an hour and a half delay, with no updates or information as to why, we were told that our flight was cancelled. Apparently there was some maintenance problem with an engine, and the part they needed was not available on-site. Our flight was then rescheduled for the next evening, almost 24 hours later.
Customer service? A joke. For one reason or another, there were a few travellers who claimed to have been there for over 24 hours waiting for a flight. Needless to say, this pushed them over the edge. To make matters worse, the agents would not address our issues, only handing out a “Customer Rights Notice” sheet, and even having the gall to talk back to some angry customers.
It’s bad enough that they don’t give us any answers and can’t put us on an earlier alternate flight, but to give attitude to customers who are losing money by sitting around? Terrible.
This airline is about as bush league as you can find. There are barely any contact numbers and if you do find the right one, they’re only open from 9pm to 5pm, Mon-Fri.
Technically I still haven’t flown Eurofly, but from what I’ve seen so far, after my vacation, I can guarantee myself that I never will again.
Comment by Alex — June 9, 2007 @ 4:23 am
my son went on a direct flight to Palermo and his luggage was lost. i called JFK, Palermo, and emailed them at least 40 times and still no luggage and no assistance as to how to replace the cost of the lost items. How do you lose a luggage on a direct flight amazes me. I again will never choose Eurofly just for the fact that the only way to reach them is to email or call Europe which never answers………
Comment by di piazza — August 2, 2007 @ 1:36 pm